Grand Hotel La Favorita

Absolutely loved this hotel! The rooftop pool alone during a hot week in Sorrento was enough to win me over, but the staff was incredibly helpful. We had a limited time to spend with our daughter present only for the first few days of our stay and our helpful concierge Luca gave us the best advice ever for our day in Capri and our Amalfi coast adventure. He suggested a driver, who was professional, knowledgeable and so much fun to spend the day driving us through Positano, Ravello and Amalfi. Highly recommend and we will hopefully be back soon!

Favorita is a stunning hotel that is pure luxury. The staff were friendly and attentive throughout our entire stay, and helped make my significant other's birthday extra special with the most beautiful bouquet I have ever seen. The location is absolutely chef's kiss, and I spent time every single day on the rooftop (best cocktails I had in Italy without question). When I am back in Sorrento, there's no question where I will be staying. 10/10

Absolutely one of the best hotels I have ever stayed at. Stunning hotel, perfect location. Every area of the hotel what delightful and every single member of staff was highly professional, incredibly helpful and friendly.

(First review deleted as the pictures included were deleted showing human hair!!! ) We arrived after a long morning of travelling to find human hair by the bedside table and all over the bathroom floor / on shower head/ in bath. Frustratingly we only noticed after we packed our clothes away and sat down for a drink. We immediately messaged the hotel and asked for the room to be immediately cleaned. They wrote back asking us to go back to reception to discuss a room change. This was mildly inconvenient as we had just spent hours travelling and had just got to the pool to try and relax a little. They then apologised when we got to reception and we were then moved to another room with a slightly better view. However the reception manager did try to suggest it was strange we hadn’t mentioned it to housekeeping when we requested more hangers. As I explained to her the first thing I do when I arrive at a hotel is to ask for more hangers, not to check if there was human hair all over the bathroom floor! In a supposed 5* hotel the assumption is made that the hotel room is clean. We then moved to the next room and that evening I noticed human hair in the bath tub and in the bidet. At this point I was almost tempted to leave the place and I certainly couldn’t be bothered to raise another complaint. The hotel did provide a free bottle of sparkling wine and some stale pastries to apologise. Housekeeping did clean the room properly the following morning and removed the hair. The food was average at best, breakfast was poor, the coffee was weak. Pool service was good but the sun loungers were very tired and were falling apart. When we went to check out of the room on the last day we didn’t need to leave until 3pm but they were unable to leave the tab open until we left the hotel. Something I have never experienced in any 5* hotel I have been in. I have always been able to give the key in and pay the bill upon leaving - not at this place! Our final lunch was inedible! The room we were given to change in represented what I only imagine a prison cell to look like. Horrid and far from the 5* hotel it claims to be.