Palazzo Starace

We stayed three nights. Spacious clean and fresh room with great staff. Breakfast at a location downstairs and it was fabulous. Perfect location to all. Sorrento beautiful!

We chose Palazzo Sterace because of its central location, which provided convenient access to many restaurants and local attractions. Unfortunately, the overall experience did not meet expectations. We stayed in the “apartment-style” accommodation, which was located separately from the main hotel property and was initially very difficult to find. Although the listing mentioned stairs, it did not clearly indicate that the apartment was located at the top of approximately five flights of stairs, which was quite challenging with luggage. The apartment itself was basic but clean. However, it lacked standard hotel amenities such as shampoo, soap, drinking glasses, and wine glasses. There was also no housekeeping service during our stay, and we had to specifically request clean towels. One of the biggest issues was the excessive street noise outside the bedroom. Even with earplugs, it was nearly impossible to sleep, as the noise continued until 2–3 a.m. nightly. In addition, the air conditioning was not functioning properly and required multiple requests before someone came to assist. The toilet also ran constantly throughout our stay. While the property advertises itself as a Bed & Breakfast, it did not provide the type of experience typically associated with that designation, especially by European standards. Breakfast consisted of vouchers for a nearby café with a very limited menu specifically for hotel guests, and even an additional cup of coffee incurred extra charges. Overall, the accommodations and services did not match the photos or expectations presented online. Unfortunately, we would not recommend staying at this property.

Firstly the staff, mainly Margherita, were professional, friendly and welcoming. However, although the room was adequate, there was no view and no balcony, as shown in all the pictures. The picture on the website makes it look far better than it really was. There was also no breakfast on offer. Instead, I was given vouchers to use the local cafe where there wasn't a great deal of selection. Although there was a kettle in the room, there was no coffee or no milk available and only earl grey teabags. For the price paid, I would definitely have expected a little better.

Great place to stay! The property has a really convenient and pleasant location, perfect for getting around easily. The staff was very helpful and professional.