Hotel Capri

We stayed here for 4 nights. The hotel appeared to be nice and up market, however it was clear after a day or two this was only superficial. I didn't have a single good nights sleep here, since every morning the housekeepers were talking loudly and banging about in the corridors as early as 7am; on our final night they were cleaning the room next to us at 7:15! We also put our room on do not disturb every morning when we went for breakfast, however this was ignored and the maids had been in our room every single time. There is a minibar in the room with basic items, and there was no price list so we assumed these items were complimentary. Upon checkout we were told we owe €53 "for tourist taxes", and since we didn't know what the rates were we paid the full amount. We have since reviewed how much we should have paid for 4 nights, and it should have been €32, so they have charged us an extra €21 presumably for minibar items. This means the hotel has actually broken the law set out in the Italian Consumer Code (Codice del Consumo), because article 15 states product pricing must be explicit and unambiguous, so they have committed a misleading omission (omissione ingannevole). Based on this I wouldn't recommend staying at the hotel, I really don't appreciate people trying to unfairly squeeze extra money out of tourists.

Beautiful clean boutique style hotel. Breakfast was amazing, Teresa the hotel manager was always around and nothing too much trouble. Always pleasant, smiley and helpful. Rooms cleaned everyday and fresh towels also. Location was fab, although on a main road so was a little noisy while by the pool but we didn't mind. Always sunbeds available, people didn't seem to reserve them. 15 mins to old town and square, lots of lovely shops, bars and restaurants around. A great holiday thankyou x

Staff at breakfast and the night porter were excellent others not so. Breakfast choice good but not outstanding. The rooms were cramped and lacked drawer space and the shower head was not adjustable and very loose. First hotel I’ve ever stayed at that if you had a late flight didn’t offer a courtesy room. We had to get changed in the toilet. Would not recommend this hotel

Arrived at this beautiful hotel and staff were very friendly and helpful. Room was beautiful with lovely balcony overlooking the pool. Everything about the room, hotel and pool were excellent. The atmosphere and ambiance wasn’t great. The manager of thehotel was lovely and very friendly but the rest of the staff were like mice and hardly spoke. Tge restaurant for breakfast was beautiful (as was the breakfast) but it was sooo quiet, you could hear people eating! A little piped music would have made a difference. The bar was handy by the pool but the bar person wasn’t permanently there, so you would have to wait or go to reception to get them to get someone to serve drinks. The staffing of the bar wasn’t consistent either. Some staff gave you the drinks, others insisted on bringing you the drinks. Also the pool area could do with a few more of their lovely sunbeds, there were not enough for the amount of guests. I found out by chance that they served lunch! There was no menu on show or no member of staff who told us. Weird. Why did they not tell us? Also their is a beautiful bar that’s barely used, why? They could have a cocktail hour or cocktail of the day? It seems they are upselling themselves a lot. As I said the hotel is beautiful in every way but I feel they haven’t quite got their act together with lunchtime food, pool bar and the bar in the hotel. A little piped music for atmosphere would be a lovely touch. Maybe next time!