MelRose Relais

A truly pleasant stay at Relais Melrose, a wonderful place to find peace and tranquility. The room was clean, well-kept, and very comfortable, perfect for feeling at ease right away. The location is ideal for those who wish to get away from the chaos of Sorrento and enjoy a few moments of true relaxation, immersed in a quiet and rejuvenating atmosphere. It is truly the right place to unplug and forget, at least for a while, the daily frenzy. A note of merit also goes to the background music: a refined selection, with tracks capable of enveloping the rooms and creating an almost surreal, elegant, and evocative atmosphere. And then the cuisine: sublime, refined, and sophisticated, a true pleasure for demanding palates and lovers of good taste. Every dish was a pleasant discovery, capable of completing an experience that was already extraordinary in itself. Special credit goes to the owners, truly special people who knew how to make us feel at home. A heartfelt thank you to Mrs. Pina, to Melania and her wonderful children, for their welcome and the warmth they gave us. And a special thank you to Mr. Pietro, always courteous, helpful, and of truly rare kindness. It was an experience that we will carry in our hearts: not just a stay, but a place where one can feel welcomed, pampered, and completely relaxed. Highly recommended for those looking for tranquility, beauty, excellent cuisine, and authentic hospitality. We will definitely be back!

Incredible place facing the Bay of Naples with a breathtaking view of Capri and Mount Vesuvius. The hotel restaurant, called L'Essenza, is to die for. Served by Nello with his culinary and wine recommendations.

VERY POOR - AVOID Totally unpleasant experience! AVOID!! Greed and dishonesty from the hotel management during the week of my son’s wedding celebrations. Fortunately the marriage celebrations were held at an amazing hotel nearby - Villa Fiorella Art Hotel which I can heartily recommend . Thank goodness they didn’t marry at this awful Relais place. The hotel even had the audacity to photograph my daughter-in-law in her wedding outfit to use in their marketing despite being expressly told not to. Very poor service.

Stayed here for a week in June 2026, and I can honestly say it was a holiday from hell. The food was simply not to our taste at all. In fact, we ended up getting the bus into Sorrento every day for both breakfast and dinner because we found the food elsewhere to be far better. The pricing was also extremely questionable, with items often being charged at different prices to those shown on the menu. Even worse, multiple charges appeared on our room account for items we never ordered. The service was equally disappointing. On several occasions, the waiter managed to spill drinks while bringing them to the table, sometimes on us and sometimes on the floor, yet we were still charged for them despite never actually receiving them properly. It was frustrating to be paying premium prices for such poor service. A large part of our holiday was spent in a WhatsApp battle with management, trying to resolve the billing issues and recover money for charges that weren’t ours. Despite repeatedly asking for proof of some of these purchases, none was provided, and the hotel refused to offer a reasonable resolution. We stayed in a Deluxe Double Room, but throughout the entire week the electric blinds had a mind of their own, randomly opening and closing. This regularly allowed mosquitoes into the room, leaving us covered in bites for much of the holiday. Despite requesting repairs or a room change several times, nothing was done. The bar was another disappointment. Although advertised as being open during certain evening hours, it was rarely open when it was supposed to be. In hindsight, that may have been a blessing, as judging by the billing issues we experienced, I dread to think what might have appeared on our room account after a few evenings there. At their prices, you’d need a small loan just to enjoy a night out. We also booked a very expensive boat trip through the hotel after being assured that food and drinks would be included. Instead, we spent more than five hours out in the scorching sun with nothing provided at all. By the end of the trip, we were hungry, dehydrated and frustrated. For the amount charged, this was completely unacceptable and yet another example of promises being made that simply weren’t delivered. The location has its own issues too. The nearest bus stop is genuinely dangerous to access at night. There are no pavements, no street lighting, and you’re forced to walk along narrow roads while trying to avoid traffic. It felt like something out of Grand Theft Auto. I rarely leave reviews, but I felt compelled to write this one. From the poor food and disappointing service to the unresolved room issues, misleading charges and lack of customer care, it felt very much like money came first and guests came second. If you’re considering staying here, I’d strongly recommend looking elsewhere. There are far nicer, better-run and more affordable accommodation options nearby. Avoid at all costs.