Grand Hotel Ambasciatori

Stylish chic hotel, with impactable staff who's attention to detail made our stay a 5 star rating. Breakfast was exceptional as was dinner. The pool area is ideal to chill and admire the views or sit along one of the tables and look out to sea. Our room was styled in traditional Italian decor. Thank you

AVOID THIS HOTEL for Your Wedding in Sorrento. I wish I had heeded the warnings in other reviews before booking our stay at the Grand Hotel Ambasciatori for our wedding. Unfortunately, our experience was marred by the unprofessionalism and rudeness of the reception staff and management, which added unnecessary stress to what should have been a joyful occasion. While the hotel itself boasts lovely amenities and a fine location (just a 20-minute walk to the town center), the lack of communication and care from the reception team overshadowed any positives. Despite our efforts to inform the hotel about our wedding, there was a complete absence of acknowledgment or celebration from the staff. We received no congratulations—no note, no courtesy, not even when I arrived in my wedding dress. On the day before the wedding, after checking into our suite and emphasising (several times before checking in and in person at the hotel) the significance of our stay, things took a turn for the worse. When I requested access to my room for myself, my maid of honor, and friend to steam my dress—a necessary task for such an important day—the reception staff insisted that my friends needed to provide passports for entry, which they hadn’t brought and the hotel NEVER TOLD ME THIS WAS PROTOCOL. This rigid adherence to "policy," combined with their dismissive attitude, was incredibly disheartening. Despite my polite explanation that it was my wedding day and we were pressed for time, the staff remained unhelpful, I even asked them if we could stream the dress in reception but was bluntly told NO. After a frustrating exchange, they reluctantly allowed us into the room but only after mandating that my friends bring their passports the next day. This lack of foresight from the hotel caused me to scramble to arrange the DAY BEFORE MY WEDDING for my photographer, hair and makeup team, mother and brother who also needed their identification to access my room. On the morning of the wedding, I encountered further obstacles. When I called reception to ensure that my hair and makeup artists could come up to my room, I was met with complete reluctance. The receptionist informed me that only FOUR PEOPLE could be in the room at once, a policy I had never been made aware of and have never read anywhere in their documentation. As a result, I had to send two artists downstairs, which delayed my preparations by nearly 45 minutes and prevented important pre-ceremony photos with family and friends. My hair and makeup artist is extremely popular and she explained she’s worked in Sorrento for weddings coming up to 7 years and has not known this policy in any other hotel, not even the hotel next door, Grand Riviera. So clearly this is something they have made up and do not want to tell anyone until it’s too late. The lack of empathy from the hotel staff was disheartening. Even our taxi service I arranged through Enchanting Sorrento (NOT THROUGH THE HOTEL), exceeded the hotel’s efforts by providing complimentary champagne and making an effort to enhance our experience. If you're seeking a stress-free and memorable wedding day, I strongly advise against booking the Grand Hotel Ambasciatori. This experience has been a significant disappointment for us, and having coordinated our wedding meticulously, I feel compelled to warn others to consider alternative venues.

So I did not actually stay at this hotel but my best friend and her fiance at the time were staying here as a special treat the night before and a couple of days after their wedding. This is a beautiful hotel but customer service is absolutely dreadful. Me, my partner and my friend had arrived for her to check in and out plan was to steam her wedding dress that afternoon. Firstly they looked my partner up and down as if he was off the street, then they refused to let me to go my friends room with her as apparently it was hotel policy, therefore we said we would bring the dress down and steam it in the lobby as this was a job that one person couldn't do by themselves, they obviously said this couldn't be done either. After much fuss of asking for mine and my partners passport to be able to enter the room ( which i do not carry a passport around with me as I'm sure many others do not) they decided as a one off they would let us up , absolutely ridiculous! Then the wedding day arrives and I had to make sure I had emailed my passport over to the reception to be able to enter my friends room. We waited for the makeup artist and hairdresser to then be told they wouldn't be allowed in the room as there can't be any more than 2 or 3 people in the room which may I add we still had a photographer to arrive and the mother of the bride to arrive which obviously they wernt going to be let in either. I'm not sure if they are aware what happens on wedding days but in England this does not happen, there are lots of people that will need to enter that room, it's a good job she didn't have a ton of bridesmaids as they would of all been queuing down the hallway waiting to be let in!. The makeup artist and hairdresser eventually were allowed in but also had to show passports but is not ideal when you just want your day to be as smooth as possible. They didn't even offer a complimentany glass of fizz or anything for the bride. They had paid alot of money to stay at this hotel so the least they could do would be that on someone's special day. Obviously when the mother of the bride turned up guess what..... she wasn't allowed in, so two of the makeup artist had to go and sit in the lobby and wait to allow the mother to come up. It was just dam right out of order on a wedding day and made the morning very stressful. If you are thinking off getting married here think twice and if you are thinking of staying here for a wedding ... DONT! t They are rude and unhelpful ! They certainly will not be returning.

Unfortunately, traveling as a solo female, especially one of color, means I don't get the same service as others. My first morning at their breakfast buffet, I was stared at by the waitstaff who did not share anything about what's included in the buffet. The choices weren't great, and as a vegetarian I was hoping for a better selection of non-meat items. But my main issue was that it wasn't until the next morning when I was leaving the dining area, I overheard a waiter tell a first-time couple about the omelet station in the adjacent room (not easily seen). I could have taken advantage of that had I been advised. Additionally, I literally watched staff walk by my table with water pitchers to refill the water glasses of other diners while not refilling mine even though I placed my empty glass at the table's edge, hoping they'd notice. This happened more than once. I literally waved both arms in the air in order to get water refills. And yet they were perfectly happy to "jump all over" others. While the room was nicely decorated (as were the public areas and grounds of the hotel), I had trouble with the door lock. It wouldn't seat, but I thought it was just a different type of seal that I wasn't used to. After a couple of days I notified maintenance out of concern for my safety. The locked worked like a charm after they attended to the matter, meaning it really was broken my first couple of days of stay. My tub wouldn't drain. When I returned to my room at the end of the day, I noticed the entire stopper (a rather long thing) had been pulled out of the drain and left to sit in the tub. I replaced it and took a bath, but the water wouldn't drain. I thought the tub would drain overnight, but the next morning it was still full. I left a message for the manager to contact me when he showed up to work later that morning, but he did not. So I called again and got him to come to the room to explain the situation with the tub (which he witnessed) and the door lock issue. He called in a member of the cleaning staff who happened to be nearby, and she also struggled to with the drain. Ultimately, she was able to finagle it so that the tub could drain. I also mentioned to the manager that the person checking me in had noted my request for a top floor (I paid extra for a very nice sea view suite for my birthday treat). She assured me that I was placed in a top floor room. However, there were two floors above me. The manager claimed it was a semantics issue. I could tell the manager didn't give me much credibility, so I didn't bring up the lack of attentiveness of the wait staff that lasted my entire stay. I asked for a credit to my room charges, but he refused. I wonder if I was someone else whether he would have accommodated me.