Grand Hotel Flora

Great room with plenty of space to sleep and work. View of the pool and way off in the distance was the sea. Breakfast was outstanding with a wide selection of food and plenty of cappuccino. It was a short walk to the center of Sorrento.

We were a bit nervous as not many reviews of this hotel. However the hotel was perfect for our visit. Just a 5 minute stroll from the station so perfect base for our 3 night stay. We paid a little extra to guarantee the refurbished room and were super pleased with it. The bed was comfy and we had everything we needed. The only down side was a few marks on the bedding. The reception staff were lovely, the pool area is so nice and relaxing and again the staff amazing. Breakfast was continental and had everything you needed. Would definitely stay there again !

On booking the Grand Hotel Flora, I made it very clear that it was three grown adults in the room and we would require three proper beds. I asked for a walk in shower to save one of the persons (79) having to climb over the bathtub. We arrived at the hotel at 2230 at night and was given our room. On entering the room, it was very small and there were two proper beds and a metal camp bed with a mattress. The room was not big enough for us to empty our cases and if we had done there was nowhere to put the items and then the empty suitcases. We were moving sideways across the room as there was no room to walk freely. The walk-in shower was so small not one of us could close the door behind us and move at all within it. I attended at reception and was told to come back tomorrow morning first thing and we would be moved into a more suitable room. The air con in this room was so noisy, we couldn't sleep. There was also a party on the roof, which lasted until about one am. I attended in the morning and the Manager hadn't arrived. The person dealing with me, left work and didn't pass on to anyone else I was waiting for the Manager. I then spoke to a lady on reception, she was very nice and after i explained it all again to her and she said if we came back after 11 she could show us more rooms. I explained we hadn't had showers and that we had a trip booked but this made no difference (we missed the trip), still hadn't unpacked or showered. We were shown two rooms, one with a shower over a bathtub with not much more room but had the sea/pool view we booked, the other was a refurbished room with a lot more room and a large walk in shower, however, had a front of hotel, busy road view. We had no option but to take this one as the room was the main thing. This room was lovely and plenty room to walk around. I was told there would be a third bed put in, however, when we arrived back, it was another metal camp bed. The third bed never arrived. It was so disappointing paying for a sea/pool view and not having this or a proper bed. I am 54 years old and was quite sore by the end of the week. The hotel itself was lovely, well decorated and very clean. The pool was amazing with plenty loungers and canopies and no silly putting down towels, you queued and walked to a lounger and there was no hassle getting one. The breakfasts were delicious with plenty to choose from and plenty seating, didn't have to wait for a seat. Although the room was on a busy road, the noise level wasn't audible once the balcony door was closed. The air con was nice and cold and not noisy at all and the shower was great with a rainfall shower head and one which you could unhook and rinse yourself with. The room was always cleaned and fresh towels put in by the time we came back in. The location of the hotel was excellent for the marina and the town square about ten minutes to town square and then another ten to the lift down to the marina. I did find most of the staff very rude and unwilling to help, just passed you over mainly to the bar area, then they were mesmerised at why I was asking them for towels, etc. The guy who showed us to our tables in the morning was so nice and very funny and there were two younger guys on reception who were very nice also Alesandro and I unfortunately didn't catch the other one's name (tall with dark hair and glasses). On the last day, we asked for a 3.5 hour extension as our pick up wasn't until 5.40 and was shocked they were going to charge us 80 euros, despite the hassle we had on the first night and into the next day. A goodwill gesture of the 3.5 hours free would have made all the difference to our trip. We ended up settling on 50 euros. The Manager still didn't come and see us, it was left to the reception staff manager to sort out. Do not under any circumstances accept or book a room in the annexe part which hasn't been refurbished, they are too small even for two persons never mind three or any couples with children and the walk-in shower is not fit for purpose. The price we paid was very reasonable, however, on the website, they were extortionate, especially for the annexe rooms.

Absolutely gorgeous hotel, such friendly staff, clean, fantastic location. We have been here for 3 days and honestly have no complaints at all. Happy with everything and will definitely be back. I am here with my 2 teenager sons. So good to be a short and safe walk from the main area. So far breakfast and lunch have been great.