Hotel Bristol

Before booking this hotel, the reviews drew me in especially around customer service and food. These are just a few points that are fundamental to us when we go abroad. I had emailed the hotel a few times before our arrival and their responses were very quick which I Iike. Efficiency is very important to me. We felt so welcomed by everyone here and there is high praise with regards to service. Reception staff were so kind and the wonderful staff at breakfast and dinner were truly amazing too. I really want to emphasise how good the customer service is here. All staff during breakfast and dinner were very accommodating especially towards my son's nut allergy. They interacted with our children so much which really made them feel special. My children made the staff some playdoh models to show their appreciation. My kids were happy to find an Easter Egg for them too especially with how beautifully wrapped it was. I apologise that I cannot name all of the staff but this review praises them all including Luca and Carmine. Bringing me extra greens due to the other one being wrapped in ham was high appreciated. The staff also kindly gave my son some nut free snacks too every morning which was lovely. Now onto the food. A La Carte - The food was splendid. Each day there was a different menu and I truly indulged. We had octopus, swordfish, turkey, lamb and so much more. We all looked forward to food every evening. There is also a decent amount for breakfast too. I am not much of a breakfast person so the pistachio croissant and fruits were perfect for me. There is a selection of fruits, hot food, cereal and yogurt so something for everyone. The views - Truly mesmerising to see Mount V in front of you. You get a panoramic view which is unforgettable. We felt so lucky to be able to see this from our balcony. They have a garden which smells lovely and very peaceful to visit. We didn't get a chance to check out the pool as we didn't have that many days and wanted to a lot of activities. They have a play area for children near the garden. Thank you so much for welcoming and treating us so well. This was a holiday for my husband's 40th and it was one to remember. We hope to visit again. I would love to see some pistachio cream on the croissants if you can next time ;) I would also like to give some info about the area and things you can do which may be helpful for visitors. - There is a convenience store to the right of the hotel on your way into the town where you can get water and snacks for a good price. - 10-20mins walk to Piazza Tasso where you will find some lovely restaurants and great Gelato. There are loads of shops with reasonably priced souvenirs. Try to visit the ones in the side streets as they are cheaper and you can get better deals. You don't get anyone trying to pressure you into buying things which made for a very relaxing shopping experience. - Frankie's Pizza Bar is very reasonable and serve a variety of good food. They have a terrace so don't be put off by the few tables outside. - Spiaggia Publica for a free beach that looks good. All the other beaches are private/paid. You can look at the maps to see it's location. It is straight down on the side road of Raki Gelato in town. The water is clear and turquoise. The view is amazing. - Sorrento train station is further up ahead from Piazza Tasso which is great and cheap to visit Pompeii and Mount V. It also goes back to the Naples. I was going back and forth around taking the train to Pompeii especially during Easter. No matter what I researched online, I couldn't get any specific details about their Easter Schedule and the guy at the station was incredibly rude/dismissive. They didn't seem to know until the day itself what was running so it was a gamble but we did it and it was fine. Trains run regularly but on Easter it stops half day and resumes about 5pm. Trains are reasonably priced, better than the UK. I had read that you get pickpockets on the train but we felt safe. - We booked a tour with Get Your Guide to Positano, Amalfi and Ravello which is a must. Of course there is Capri and Mount V too but unfortunately didn't have the time to visit as we only had 2.5 days (4 days including flights etc) to explore what we could so it was a crazy schedule. We had an incredible time and a holiday that we can say was one of the best. We were sad to leave. It will forever hold a place in our hearts. Thank you :)

I don’t know how to express how much we loved this hotel. Hopeful I can give it justice in this review. Last Easter we stayed at the Hotel President in Sorrento & we loved it, but we wanted something similar this year but in an easier location ti walk to, as the hill up to President was a tad challenging. We did think the standard of the President was hard to beat (but Bristol did manage it). When we arrived, we seen quite a distinct style in the corridors leading to our room. It was built in the 1950s and it still has that traditional feel, not in a bad way, but in a way that gave it real character. We loved it. We were on the 7th floor, so very handy to the dining room. Our room was lovely. It was big, bright and had everything we needed with lots of mirrors. The balcony was huge with a stunning view. The shower was big and always hot, with good pressure. The ladies who cleaned the room did an exceptional job and if you met them in the corridor, they were, bright, cheerful and genuinely pleased to greet you. There were handy men about, constantly checking little paint jobs and making sure everything was well maintained. Now onto the dining experience. The food is exceptional. The ingredients are top notch, and the flavours are wonderful. The pasta was something that I don’t think we can ever experience in the uk. I remember reading a review where someone criticised the food. When I think about this review, it really annoys me. Unless all you want is chips, I cannot understand how anyone could ever criticise this food. My son who is 14 and has food allergies, ate everything on his plate every night. He looked forward to seeing what was on the menu and this is a boy who can be very fussy. The menu was 3 courses and there was a huge choice. My son’s allergies are fish and peanut but never once did he have choose from an alternative menu (which they had on standby for him). We all loved and appreciated the quality and standard of every meal. I wish we could have met the chiefs, to tell them how good a job they do every single day. Breakfasts were also amazing. The choice was brilliant and everything was top quality. This takes me onto the waiting staff. They were so concerned and careful when it came to my son. Every single one of them knew about his allergies. As soon as we said our room number they knew who he was. They took no chances and always offered him alternatives. I cannot emphasise enough how good Luca and his team are. These men and woman work so, SO hard. They are professional and genuinely pleased to see everyone who walks through the dining room door. They are warm, kind and run around making sure every customer is happy. Nothing is too much trouble. They are however, typical of Italians in this region. It’s in their blood to be this professional, genuine and friendly. They are just really good people. The dining room is lovely, with a stunning view of Sorrento. We rarely go back to places or hotels, but we will definitely go back to beautiful Sorrento for a 3rd time and we will stay in Hotel Bristol again. Thank you Hotel Bristol for everything.

My husband and I have just returned from a 4 night stay at the Hotel Bristol in Sorrento. Location: Sorrento is very hilly and very busy with traffic but the hotel is one of the best located with a 5/10 minute walk into the centre. This is down quite a narrow pavement next to a busy road. Food: We were half board and thought the food was excellent. Great selection for the evening meals and a good choice at breakfast with fresh omelettes made to order. Lots of seafood dishes and a different menu each day. Drinks are payable even on half board - I would expect a free drink per evening probably. Service: The waiters were extremely friendly and very welcoming. The reception staff and cleaning staff also were great. We had a problem with our television which was sorted out quickly. Hotel: Cleanliness was exceptional. Comfortable beds and excellent shower/washing facilities. As others have mentioned, you have to pay for additional tea/coffee sachets after your first use which does not seem in keeping with the high standard of the hotel.

Stunning hotel with amazing food and great staff in a good location. The views of the bay and harbour are fantastic while you eat. The roof top pool is great. The rooms are very spacious. Sorento is a great place to visit as is The Amalfi coast and Pompeii.