Parco dei Principi

Disappointing Response During a Travel Emergency We had a very difficult travel day when unexpected circumstances left us unable to get to the airport as planned. Since we had already paid for our room at Parco dei Principi, I was understandably distressed at the prospect of also having to pay for an additional night at an airport hotel. I approached reception and asked for help making a reservation at a hotel near the airport. I was told that it was against hotel policy to make reservations at other hotels. I found this response extremely disappointing. I was not asking the hotel to pay for another room or to take responsibility for our travel problems. I was simply asking for assistance during a stressful and unexpected situation. After our stay at this beautiful property, I had hoped for a little compassion and customer service when we genuinely needed help. Unfortunately, the response left a lasting negative impression and overshadowed much of the positive experience we had at Parco dei Principi. A beautiful hotel, but disappointing customer care when it mattered most.

Super service, they helped me with everything. Especially Massimiliano who takes the night shift, I hurt my ankle and he was very attentive to helping me with ice and care, I think it was a great gesture on the part of the hotel service and I am very grateful for the service in general and for Massimiliano.

The view from this hotel is undeniably spectacular and is by far its strongest feature. The location overlooking the water is beautiful and provides the kind of scenery many visitors come to Sorrento to experience. Unfortunately, beyond the view, our experience did not justify the premium price point or the hotel's 5-star rating. The room itself was a reasonable size and comfortable enough, but there was nothing particularly exceptional about it given the rates being charged. We expected a much higher standard of overall experience for the money. The biggest disappointment was the service. From check-in to breakfast service, the staff consistently appeared unfriendly and uninterested. Throughout our stay there seemed to be a general atmosphere of unhappiness among the team. We did not experience the warmth, attentiveness or hospitality that one would expect from a luxury hotel. Service is what often differentiates a good hotel from a great one, and unfortunately this property falls well short in that regard. That said, one exception deserves special recognition. Carmine, who looked after guests around the pool area, provided the kind of service we had expected throughout the hotel. He was welcoming, attentive, professional and genuinely seemed to care about guest experience. His positive attitude stood out significantly and helped make our time by the pool enjoyable. Unfortunately, Carmine appeared to be the exception rather than the norm. In fact, while the hotel markets itself as a 5-star property, the service experience felt more akin to a 2-star hotel. Staff rarely smiled, interactions felt transactional rather than welcoming, and there was little sense of pride in delivering a premium guest experience. Breakfast was another major letdown. The selection was uninspiring and the quality did not meet expectations for a hotel of this calibre. Hot dishes were repeatedly served lukewarm or cold, which was particularly disappointing given the price of the accommodation. Breakfast should be a highlight at a luxury hotel; here it felt like an afterthought. What makes this frustrating is that the hotel has the foundations to be exceptional. The views are breathtaking and the property itself has potential. However, a luxury hotel is about much more than a beautiful outlook. Service, atmosphere and attention to detail matter just as much, and these were lacking during our stay. Overall, we left feeling that we had paid 5-star prices for a very average experience. While the views alone may be enough for some guests, they were not enough to compensate for the disappointing service and poor breakfast experience. Unless these aspects improve significantly, we would struggle to recommend this property, particularly when there are so many other excellent options in the region.

This is one of the most beautiful, if not most magical hotels I’ve ever been to. It is perfect. Nestled in botanical gardens just outside of Sorrento the hotel has kept all its original furnishings and deigns from the 1960s. The architecture is stunning only surpassed by the kindness of the staff. There is a romantic private beach. There is a deep beautiful pool. There are gardens and serenity you simply don’t get on this part of the world. It’s magical. The critics below who don’t understand the hotels commitment to its design past are simply at the wrong venue : this is a design lovers paradise. I found all the staff to be absolutely amazing : kind, sweet, caring. In short this romantic hotel experience is one I can not wait to return to. Thank you so much PDP Sorrento!!!